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Frequently Asked Questions

General

  • What Are Niavae Business Hours
    Business Hours - Central Standard Time Monday: 8 .M. - 5 P.M. Tuesday: 8 .M. - 5 P.M. Wednesday: 8 .M. - 5 P.M. Thursday: 8 .M. - 5 P.M. Friday: 8 .M. - 5 P.M. All Orders Placed After 5 P.M. Central Standard Time Will Begin Processing On The Following Business Day (Holidays Excluded) Niavae Is CLOSED On Weekends And All Major Holidays.
  • Order Processing Times
    Niavae Orders Are Typically Processed Within 4-5 Business Days (Holidays Excluded). If We Are Experiencing A High Volume Of Orders, Shipments May Be Delayed By A Few Days. Due To COVID Please Allow A Possible Additional Day For Processing To Ensure All Safety Precautions Are Taken.
  • Delivery Estimates
    All Orders Are Shipped Standard Ground via FedEx and/or USPS. A Signature Will Be Required For All Orders To Ensure It Is Received. Delivery Times Are Between 1-2 Weeks Depending On Location. *Due To COVID Delivery Delays May Occur.
  • Return/Exchange Policy
    All Niavae Sales Are FINAL. Niavae Does Not Offer Any Exchanges For Any Products. *If There Is An Issue With Your Item Upon Delivery, Please Send Us An Email At TheNiavae@Gmail.Com.
  • Need To Change Address On Order
    We Can Change Addresses On Orders That Have NOT Been Fulfilled Yet. Send Us An Email At TheNiavae@Gmail.Com immediately After Placing Your Order. Provide This Info: Full Name on Order Order Number Wrong Shipping Address Entered Correct Address We Will Be Unable To Update The Shipping Once Order Has Shipped Out.
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